I thought this chapter had a lot of great information and insight.
For example, it talks about the ways in which to examine a situation and be dynamic, which is very important. I think most people would agree that there as been a time when someone confronts them and views them in a non-processual light. This could include holding them accountable for things that they did a long time ago as if they haven't changed (i'm not saying people shouldn't be held accountable for their actions). To the contrary, I do think it is important, like later stated, to realize when someone is unwilling to communicate effectively with you, and attain a real solution (the Competitive arguer), and perhaps cut your losses.
I have always considered myself to be a person who is able to see the opposing viewpoint, but when reading, I realized I can sometimes make the situation about myself. The example about telling the person who expected a phone call that, "I know exactly how you feel. I missed a call last week," DOES take the focus off the person who was initially upset and turns the situation around.
I think all of the tips in the book are great and effective ways to get your point across, keep your cool, deliver your message, and attain real results.
Ginger,
ReplyDeleteI totally agree with how to examine each situation. Each situation is different each time you are involved in it. You may come into conflict with the same situation but with a different person, it maybe with a loved one, then next time it is a customer, you might handle it differently. At the same time if the person doesn't want to handle it or communicate with you it is probably better to give it some time. The story you shared is a situation that everyone does because they feel they need to put in there input but others like myself tend to forget about why the person called. In a situation like this my professor told me never asked whats wrong only if they come to you; then your response you should be; I can only imagine and just be an ear for them, until they ask for advice. Great post Ginger.